Frequently Asked Questions

• I am not sure if my order went through?

For a successful order, you should have received a confirmation number and / or confirmation email. You can also login to your account and check the User Menu > Order > Order History.

• How can I print my tickets?

When you completes the purchase, assuming that you have selected e-tickets as delivery method:

  1. You will see the tickets on the confirmation page and can print them directly
  2. In the confirmation email that you have received, there is a link to the "Print Tickets Page"
  3. You can login to your account and print tickets from: User Menu > Tickets > Print Tickets

• I need to change my delivery method?

Contact us and we may be able to change your delivery method

• I need to change my seat or performance (I got the wrong tickets)?

If the return policy of the event allows returns, you can use the User menu > Tickets > return Tickets to return your tickets for "Store credit" and purchase your new tickets. Your store credit will get applied on the check out page.

Otherwise you can contact us and in some cases we may be able to exchange the tickets for you.

• Do I need to print my e-tickets or can I show on my phone?

Some events accept mobile tickets while some others don't. Unless clearly mentioned in the event or the delivery method, you should print your tickets.

• I didn't receive a confirmation email?

First check your spam folder. If the email is not there, you have probably entered an invalid email address or you are using a system that blocks our emails. If you need the confirmation email, you can contact us and we can re-send the email to you.

• I forgot my password? How do I sign in?

You can simply reset your password if you have entered the correct email address. Simply click on the sign in button, click on "Forgot password", wait a few minutes till you receive the password recovery code in your email and change your password.

• I cannot sign in and I don't get any emails from you. No welcome email, no password recovery and no confirmation email?

You have probably signed up with a wrong email address or have had a typo in your email address. You should probably sign up again with the correct email address. However, if you need to sign in to your account, you can contact us, send us your name and email address and we try to find your account and provide the actual email that you have signed up with. Using that email address you can sign in but you should probably sign up with your correct email address for further purchases.

• I received several charges on my credit card but purchased only once!

1- Check the User menu > Tickets > My Tickets to make sure your purchase went through only once. If you have purchased more than once, you may want to return them.

2- If you have submitted your transaction with a wrong billing address, the AVS (address verification system used by credit card processors to avoid fraud), will reject your payment but puts a temporary hold on the amount, also know as "authorization". Authorization is not a charge and will go away from your statement in a few days. Check your statement again in a few days and they should be gone.

Finding & Buying Tickets

How To Find/Buy a Ticket:

  1. Go to the Tickets page by clicking on the top menu.
  2. You will see the list of available events. Click on the button for you desired event.
  3. You will be redirected to "Find Tickets" page where can simply select the number of tickets that you need and add them to your shopping cart.
    If the event is Assigned Seat, you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
    You can see and verify the assigned seats before making the purchase.
  4. Now that you have tickets in your shopping cart, press the “Proceed To checkout” button to go to checkout page. At this time if you are not logged in yet, it asks you to log in or create a new account. It is fast and easy.
  5. On the checkout page, choose the proper delivery method and fill out your billing and credit card information to complete the transaction
  6. Upon successful transaction, you should receive a confirmation number and a confirmation email will be sent to your email. You will also be able to see your tickets using "My Tickets" link on the main menu.
  7. If e-tickets are selected as the delivery method, you should be able to print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" from the top menu.

Ticket Delivery Methods

How To Receive the Purchased Tickets:

Each event may offer one or more ticket delivery methods. here are the common delivery methods:

  • E-tickets: If you have printers available, you can select e-tickets. Print your e-tickets and go directly to the door. If you don't have a printer at the moment of purchase, you can still choose e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
    Just make sure to print your tickets and bring them to the door.
  • Mobile e-tickets: Upon purchase you will be provided with e-tickets that you can simply show on your smartphone and get admitted
  • Will-call (pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified in the delivery method. It is usually at the venue on the event day or it could be at some other location.
    You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets
  • Mail: If mail is selected, you will be asked for a shipping address and the tickets will get mailed to you.

Returning A Ticket (Return Policy)

How To Return The Tickets:

We understand that your plan may change and you may need to return your tickets.

Hence we are offering return policy whenever possible. Our return policy may vary from event to event so please read the return policy in the event information page carefully. If allowed by the event's return policy, you can return your tickets certain amount of time before the event for refund to your credit card or for store credit which can be used toward further purchases. Certain charges may apply in each case.

  • No refund unless indicated by the event's return policy.
  • There will be no refund if you don't show up for the event or you don't return your tickets.
  • Service charges are not refundable.
  • If you have used “” credit during the purchase, you can only return for “” credit. In this case option to return to credit card will not be available.

To return a ticket:

  1. Click on “Return Tickets” link on the left.
  2. Select the proper invoice and hit refresh.
  3. For each ticket that you want to return, click on the “Add to Return List”.
  4. Select the refund type ( Credit or Refund to credit card)
  5. Press the return button.

Join our Mailing list

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

  • If you have not signed up yet, you can registered for email notification during sign up.
  • If you have already signed up, login using your email address and password and click on My Account link on the main menu, check the proper boxes and Click “OK”.

Privacy Policy


We, at and Parsian Film Thereat Video, Inc ( Collectively referred to as “” or “We” or “Us”), have great respect for your privacy and intend to protect your personal information. We honor the privacy of our users and highly protect information users provide for the purpose of using our services.  The Privacy Policy followed by site applies to all users of and any and all information provided to us.  By using website you or other users accept our terms and practice as described in the following lines.  If you need further assistance or have any question in this regard, please contact us at



When you or other users of sites and services provide information to us, we may collect personal information including your name and email address and may also combine it with the information that was received from different sources. If such information is provided to us, while you or others using site, in some other form or manner, or from our business partners and from other third parties, we may  collect personnel information.




- sever logs automatically collect certain information such as the date and time of your visit , the type and language of your browser and your IP address, in order to help to track movements of you and other users of sites for the purpose of understanding their needs.

-          In order to facilitate your access to website and to personalize your online usage of our site, we may assign your computer one or two cookies.

-          In order to improve and customize our services and promotional methods, we may use standard ordinary internet tools which could collect information and track your use of website. 


CHILDREN’S ONLINE PRIVACY ACT observes the Children’s Online Privacy Act (COPA) and does not intentionally or knowingly collect information from children under the age of 13. 

If such information be ever collected by, it will be in compliance with COPA.




-          Other networks or companies may be allowed to advertise on

websites. However, will not provide any personal information to these advertisers or companies.

-          It is important to note that if you decide to use or interact with any third

 party advertiser/s on our websites, you must be cautious and aware that these advertisers may use their own tracking tools and methods ( e.g. cookies etc.) to collect information, including information about you and the computer you used to view or interaction with them. 


-          Please note that there is an organization called the “Network Advertising Initiative (NAI)” to which, some of our advertisers and companies are a member .  This network provides consumers with the option and ability to opt-out of being targeted by all members of  NAI.  You may visit their website at: and exercise your right to opt-out and stop being targeted for further advertisements.

-          Please exercise your out-most caution when using our website to communicate with other third-party especially, when you provide information about yourself or another person .  In doing so, please bear in mind that does not have the ability to control who may read your postings or what they may do with the information you provide.  We reiterate the necessity to use care and caution in posting your personal information.


The information you provide may be used for the following purposed:

-     To provide you and other users with the requested services or products,

-          To facilitate the use of our services and products,

-          To process your orders, manage and keep track of your account,

-          To prevent illegal transactions on website and identify fraudulent use or users of our products and services,

-          To better understand your priorities and customize promotional contents and advertisements, accordingly,

-          To research and evaluate the quality of our services/ products to enhance our services,

-          To apply and enforce terms and conditions of use,



 We, at do not share personal information with others, unless we inform our users in advance and if, on limited occasions (as described below) we share such information our users would have the right to opt out.

We may share personal information with:

-          Organizers and producers of the events who are involved in the production or sponsoring the event, including but not limited to the venues, promoters, talents, performers and their representatives/ agents,

-          Credit card companies and their partners for process of payments as well as other providers of services to,

-          Our business partners who may offer you their products and services,

-          Other legal agencies, in order to protect our users and prevent fraudulent transactions and misuse of our website.

Non-personal information may be combined and shared with advertisers and others.



You have the right to decide :

-          To decline receiving promotional messages, up-dates, emails and news from by sending us an email,

-          To refuse or delete cookies and change your settings, even though our website may not be able to provide you with all features of our website,

-           To refuse providing personal information.  This might be resulted in non-availability of certain features or services of to you.



In order to protect personal information of our users against unauthorized intervention, access, or misuse, takes necessary protective and security measures.


UPDATE OF PRIVCY POLICY may change or updates its’ applicable Privacy Policy according to the potential changes in our practice or services.



As the resident of California, you have the right to request information from us concerning the way we share certain types of  personal information with others for the purpose of mail advertising.  California law gives you the right to send us a request at a designated address to receive the following information;

1-                  The types and categories of information we disclosed to third parties for their mail marketing during the previous year.

2-                  The names and addresses of the third parties that received that information; and

3-                  If the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed,



If you have any question or concern about this Privacy Policy or other matters pertinent to our services or practices, please contact us by email at

Is Buying on Secure

Purchasing on is safe and secure:

  • Our system is 100% automated so nobody has access to your personal information such as your credit card information.

  • Your personal information are encrypted to ensure your privacy.

  • We use SSL (Secure Socket Layer) for the "Check Out" and "Payment" pages so your personal information (including credit card number) will be encrypted during the transfer to server.

    What is SSL?

    SSL is the technology used widely over the internet for online banking and online shopping. This technology encrypts the data transfer between your computer and the internet.

    How do I know if I am on a secure (SSL) page?

    Always make sure you are on a secure page before entering your personal information.
    When you get to a secure page (for example check out page):

    1. http: at the beginning of your internet address, changes to https:

    2. Depending on your browser, a "Lock" Yellow Lock will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).

      The security lock in InternetExplorer:
      Security in IE

      The security lock in FireFox:
      Security in FF

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